Wensel Service Centers

Travis Frees Edited 4 months ago

I brought my 2005 Ford F-350 to Wensel Service Center after it suddenly developed a major oil leak while driving. After inspecting the truck, I was presented with an estimate exceeding $10,000. While I understand an older work truck may have maintenance items that need attention, I brought the vehicle in for a specific issue—the oil leak—not to receive a complete overhaul estimate. Ultimately, the source of the leak was identified as a plug and seal on top of the high-pressure oil pump. The parts used to complete the repair totaled less than $50, yet the final bill was over $2,050. What I found most frustrating was the labor structure. I was charged more than $500 for diagnosis and then additional repair labor after the issue had already been identified. In my experience, many repair facilities credit diagnostic charges toward the repair when the customer authorizes the work. That was not the case here. I have no issue paying for skilled technicians, proper diagnostics, or quality repairs. However, charging over $500 to diagnose the problem and then billing additional labor that brought the total repair cost above $2,000 for a repair involving less than $50 in parts felt excess

Majic Meadows 7 months ago

Breakdowns “S” !!! But this service center was awesome. Safe,Friendly & Respectful. The Men & Woman🌸 at this center definitely have the SKILLZZZ to get the Job done Right. Thank you to all the Tow Truck Staff & EVERYONE @ WENSEL’s. 🤘🏽🫶🏽🤘🏽

Mohamed Mahmoud 7 months ago

Don’t ever go there …. this place is fraud … and ripping people off! I bought a truck out of state paid for mv41 form they didn’t do it right pen dot send me back twice because they couldn’t even do a simple form right and the last time they sent me back because their mechanic license has been expired since 2024 unbelievable and his safety category is number 1 and to be able to work on semi truck it has to be at least 3 I was told by pendot don’t go over there again and they printed me certified shops list of the whole state how funny that they are not even listed on it , they charged me 1200 $ 7 hours for diagnosing to figure out that the batteries and the battery box are missing and apu system , 3 days of diagnosing for a Job multiple mechanics told me it’s not even needs 2 hours, at the 3 rd day they told me they will bring somebody more certified from another shop to figure out what’s going on ! no wonder because they have uncertified people anyone working on anything, I called to talk to the manager the playing games they don’t answer phone calls I sent emails to get refund she refused and try to bring me back to fix their mass, I have lost at least 2 weeks of work I paid almo

Dakota Hausmann 9 months ago

Wensels provides exceptional services that ensure the optimal health and performance of our fleet of 19 trucks. I wholeheartedly recommend their services to anyone in need of truck maintenance. The company’s staff, from mechanics to office personnel, consistently demonstrate exceptional kindness and professionalism. Additionally, Wensels boasts an impressive turnaround time, which has proven invaluable to our company. Their unwavering support and dedication have been instrumental in our success, and I am deeply grateful for their assistance.

Sebastian Betancourt 10 months ago

I can’t say enough great things about this team. They have been absolutely outstanding in servicing our fleet! They’re always cooperative with our volatile and ever-changing schedules, and their communication is top-tier—clear, timely, and consistent whenever an issue arises. Their punctuality has made a huge difference for us, especially during high-demand periods. In addition, their pricing is excellent compared to our other vendors, without ever sacrificing the quality of their work. On the occasions when we’ve needed extra assistance or special requests, they have gone out of their way every single time to meet those expectations. Their reliability and commitment to customer service truly stand out. Thank you for always being outstanding and for continuously going above and beyond. Highly recommended!